Our FAQs

Waretracks is developed continuously. New features are added to the platform on an ongoing basis, many of them directly from the requirements of existing customers. Updates happen centrally in the cloud, so customers don't have to install or update anything manually.

Before go-live, customers should provide article master data and location structures, name key contacts for the implementation and provide the required hardware (mobile devices, PCs at workstations, Wi-Fi). The exact scope depends on the complexity of the warehouse.

The effort mainly involves providing master data, being available for coordination meetings and, depending on the system, some time on the ERP side for the integration. Waretracks takes care of the technical implementation and configuration.

The integration uses a bidirectional real-time connection. Orders, stock and documents are synchronized automatically between the ERP and Waretracks. For other custom integrations, see "Is there an open interface for custom integrations?".

Waretracks is connected to all common shipping providers, such as DHL, DPD or GLS. Labels, tracking numbers and customs documents are generated automatically, without manual entry.

The integrated user management lets you control roles, permissions and work groups centrally. Every worker only sees and edits the data and functions relevant to their task.

Yes, interested companies can have a free savings assessment carried out in advance. Existing processes are evaluated and suitable modules identified before an offer is prepared.

Onboarding covers the technical setup, configuration to your individual warehouse processes and training for your workers. The exact scope of services is set out in the contract.

No, functional enhancements of the platform are already included in the license price. Additional costs usually only arise for individual extensions or special integrations.

Yes, additional modules can be added at any time, even after go-live. The system is modular, so it can be extended without major technical effort.

Yes. Waretracks is modular and can be used effectively in smaller warehouses too. The feature set is tailored to the actual size and complexity of each warehouse.

Waretracks was developed directly from operational warehouse practice, not by a pure software company without its own warehouse experience. You can see this in built-in logic instead of extra work: the system thinks processes through instead of creating additional process monitoring or maintenance in the warehouse. Pragmatic, ready-to-use features replace complex configuration options that are rarely used in practice.

Yes, Waretracks runs entirely as a cloud SaaS solution. No local server infrastructure is needed at the customer's site, and the system can be used immediately via browser and mobile devices. Data is stored and processed in Germany and the EU (more on this in "Where is Waretracks data hosted?").

Waretracks covers the entire warehouse process, from inbound and putaway to picking, packing and shipping. In addition, there are modules for stock management, batch management, returns and cross-docking.

Waretracks runs in the browser at workstations and as a mobile app on standard industrial handheld devices with scanner support. This lets you carry out picking, inbound and inventory counts directly on the warehouse floor without paper lists. Locations are scanned instead of entered manually, which reduces errors in putaway and picking.

Yes, before go-live the system goes through a structured test phase (user acceptance testing). It is carried out together with the customer and tailored to their real processes, with concrete test cases instead of a generic remote test. This clears up any questions about system behavior before the live start.

Waretracks can generally be connected to common ERP systems. The exact depth of integration depends on the ERP system and the available interfaces.

Yes, Waretracks offers an open REST API that lets you integrate the system flexibly into existing IT landscapes. This is particularly relevant for connecting upstream or downstream logistics systems, such as TMS, automated small parts warehouses or other warehouse automation solutions.

Waretracks is hosted on Microsoft Azure, with server locations in Germany and other EU countries. Details of the specific hosting setup are made transparent in the contract documents.

Yes, communication between Waretracks, connected systems and devices is encrypted. This applies both to data transmission and to sensitive stored information.

Waretracks is offered as a per-user license model, tiered by the feature set used. The price is a flat rate and fully covers support, hosting and updates, with no hidden extra costs.

The contract term depends on the individual contract and is defined as part of the offer. We'll clarify the details together in the initial conversation.

Notice periods and terms are part of the individual contract. They are communicated transparently before the contract is signed.

Waretracks is particularly suited to wholesale, 3PL/fulfillment providers and manufacturing companies with their own warehouse logistics. Its roots are in wholesale, but the processes can be transferred to different types of warehouses.

Yes. Waretracks was originally developed from the operational requirements of a wholesale company. Core processes such as inbound, picking and shipping are tailored directly to typical wholesale operations.

Yes. For manufacturing companies, batch management, FIFO/FEFO control and the close ERP integration are especially relevant. The exact fit depends on the specific production and warehouse structure.

Yes. In particular, the connection to multichannel platforms such as Afterbuy and automated shipping are relevant for e-commerce warehouses. Existing ABC analysis data from such systems can also be used directly for the implementation.

There is no fixed minimum size. Suitability depends more on process complexity than on floor space. Warehouses with recurring processes that are still organized manually or on paper benefit the most.

Individual processes are captured during the savings assessment and taken into account in the configuration. Waretracks is deliberately pragmatic and flexible, so it can also map requirements that differ from standard processes.

Waretracks is a warehouse management system (WMS) delivered as SaaS. It maps core warehouse processes digitally: inbound, picking, shipping and real-time stock. It was developed by the employees of a wholesale company directly in live warehouse operations, not on the drawing board, and is therefore designed for real warehouse processes rather than theoretical ideal processes.

No, Waretracks always requires an ERP system. The ERP remains the master data system, Waretracks takes on the role of the system of record for stock and is connected bidirectionally.

Currently in development are, among others, a production module, an AI module for data-driven decisions in day-to-day warehouse operations and a gamification module that makes worker performance visible. All three modules are being integrated into the existing platform step by step.

An implementation starts with a savings assessment and a review of the existing processes, hardware and know-how in the warehouse, followed by configuring the system to the real warehouse operations. This is followed by the test phase, worker training and go-live, with continuous support afterwards.

No, ongoing operations usually don't have to be interrupted during implementation. The switchover happens step by step and is planned so that daily operations are not put at risk.

Yes, workers are trained on the relevant functions before live operation. The focus is on the processes used every day, such as picking, inbound and packing. After go-live, the team continues to provide support.

Change requests after go-live are captured during ongoing operations and implemented by priority. Since Waretracks runs as a cloud SaaS, changes are available centrally to all users, without local installation.

Yes, Waretracks supports operating multiple warehouse sites. Stock and processes can be mapped and controlled across sites.

Yes, Waretracks is designed to meet GDPR requirements. Details of the specific data processing are governed by the data processing agreement.

Yes, a data processing agreement is concluded with every customer. It governs the scope, nature and purpose of data processing in accordance with legal requirements.

After the contract ends, customer data is deleted in accordance with the contractually agreed deletion periods. The exact rules are part of the data processing agreement.

Yes. Features such as multi-order picking, cross-docking and multi-warehouse support are especially relevant for fulfillment providers with multiple clients and high order volumes. The fast implementation time is also an advantage in this field.